Privacy Policy

1. Introduction

Welcome to ParcelPOS ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ParcelPOS mobile application and website (collectively, the "Service").

By using ParcelPOS, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and business details when you register
• Business Data: Restaurant name, address, GST number, menu items, pricing, and order information
• Transaction Data: Sales records, payment methods, and billing information
• Communication Data: Information you provide when contacting our support team

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, actions taken within the app, crash reports
• Location Data: With your consent, for delivery and location-based features

2.3 Offline Data Storage

ParcelPOS is designed as an offline-first application. Your business data (menu items, orders, transactions) is primarily stored locally on your device using SQLite database. This ensures your POS system works even without internet connectivity.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the ParcelPOS service
• Processing transactions and managing your business operations
• Generating reports and analytics for your business
• Sending important notifications about your account or service updates
• Providing customer support and responding to inquiries
• Improving our application and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Local Storage: Business data is stored locally on your device in encrypted SQLite databases
• Secure Transmission: All data transmitted to our servers uses SSL/TLS encryption
• Access Controls: PIN/password protection for app access
• Regular Backups: Optional cloud backup with encryption

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Third-Party Services

ParcelPOS may integrate with third-party services:

• Payment Gateways: For processing digital payments (subject to their privacy policies)
• Printer Services: Bluetooth/WiFi thermal printers for receipt printing
• Analytics: To understand app usage and improve our service

These third-party services have their own privacy policies, and we encourage you to review them.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Data Portability: Export your business data
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent

To exercise these rights, please contact us at admin@cloudstier.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Business transaction data is retained as per applicable tax and accounting regulations (typically 7 years in India). You can request deletion of your account and associated data at any time, subject to legal retention requirements.

9. Children's Privacy

ParcelPOS is intended for business use and is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: