Return Policy

1. Return Window

Products can be returned within 7 days of delivery.

2. Return Conditions

To be eligible for return, items must be:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase (order number/invoice)

3. Non-Returnable Items

• Paper rolls, receipt paper, and consumables
• Products with tampered seals
• Items damaged by customer
• Products not purchased from ParcelPOS

4. How to Initiate a Return

1. Contact Support: Email or call us with your order number
2. Get Approval: Our team will verify and approve the return
3. Ship the Product: Use the return label provided (for manufacturing defects)
4. Inspection: We inspect the returned item within 2-3 business days
5. Refund/Exchange: Process completed within 5-7 business days

5. Return Shipping

• Manufacturing defects: Free return shipping (prepaid label provided)
• Change of mind: Customer bears return shipping cost

6. Exchanges

We offer exchanges for:

• Different model/variant of the same product
• Replacement for defective items

Subject to availability. Price differences will be charged or refunded accordingly.

7. Damaged in Transit

If you receive a damaged product:

1. Take photos of the damage and packaging
2. Report within 24 hours of delivery
3. Keep all original packaging
4. We will arrange pickup and replacement

8. Contact Us

For returns and exchanges, please contact us: