Kitchen Order Tickets That Actually Work
From table to kitchen in seconds. No shouting required.
Eliminate handwritten KOTs, reduce order errors, and speed up your kitchen. ParcelPOS sends orders directly to the kitchen printer the moment they are placed, with clear item details and special instructions.
Kitchen Chaos Costs You Customers
Miscommunication between waiters and the kitchen is the number one reason for wrong orders and delayed service.
- 1Handwritten KOTs are illegible - kitchen staff misread items, leading to wrong dishes and food waste
- 2Waiters physically walk to the kitchen to place orders, wasting time during busy lunch and dinner rushes
- 3No way to track which KOTs are pending, in progress, or completed - leading to forgotten orders
- 4Special instructions like 'no onion' or 'extra spicy' get lost between the waiter and the chef
- 5Duplicate KOTs get printed when waiters are unsure if the order went through, causing confusion
Digital KOTs That Connect Your Floor to Your Kitchen
ParcelPOS auto-prints KOTs at the kitchen counter the instant a waiter places an order. Each ticket is clearly formatted with item names, quantities, variants, and special instructions.
KOT Management — Key Capabilities
Everything you need, built into one powerful system.
Auto-Print to Kitchen
Orders are sent to the kitchen printer automatically when placed. No walking, no shouting, no delays. The kitchen starts preparing while the waiter is still at the table.
KOT Status Tracking
Track every KOT from placed to preparing to served. Know exactly which orders are pending so nothing falls through the cracks during a busy service.
Special Instructions
Capture customer preferences like 'no onion', 'less oil', or 'extra cheese' directly on the KOT. Instructions print in bold so the kitchen never misses them.
Item-Level KOT
Add items to an existing order without reprinting the entire KOT. Only the new items print as a supplementary ticket, keeping the kitchen organised.
Multi-Printer Routing
Route food items to the kitchen printer and beverages to the bar printer. Each station only sees orders relevant to them, reducing clutter and confusion.
KOT Cancellation Tracking
When items are cancelled, a cancellation KOT prints at the kitchen so the chef knows to stop preparing. Every cancellation is logged for accountability.
How KOT Management Works
Waiter Takes the Order
The waiter selects the table, adds items from the digital menu, includes any special instructions, and taps 'Send KOT'.
KOT Prints in the Kitchen
The kitchen printer automatically prints the ticket with table number, items, quantities, variants, and special notes. The chef starts preparing immediately.
Track & Serve
Monitor KOT status on the POS screen. Mark items as served when delivered to the table. The bill is generated from the same order data - no re-entry needed.
Frequently Asked Questions
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